Accessibility

Ennismore’s Commitment to Physical and Digital Accessibility

Last Updated: 1 May 2023

We are committed to creating an inclusive environment for our guests, both digitally and within our spaces. Our goal is to ensure all of our guests, including persons with a disability, enjoy our services unhindered. Additionally, we educate our staff to ensure they can help identify when their assistance may be required, and assist whenever possible.

Our Spaces

We are always working to improve access to our properties and the spaces within to ensure those who require assistance with their mobility or those who are fully or partially deaf or blind can have an enjoyable and unhindered experience. For more information on the accessibility of each of our properties, please read further down.

Digital

We aim to provide an approachable and enjoyable digital experience for all our guests, regardless of physical or cognitive ability, and including those who use assistive technology.

We view accessibility as an ongoing effort and work with Web Usability to undertake periodic accessibility reviews of our websites. Additionally, Ennismore adheres to the Website Content Accessibility Guidelines (WCAG 2.1 to level AA) in the design, testing and development of our content.

Our websites link to a number of third party websites. Unfortunately, we are unable to determine the level of accessibility for these sites or content published by third parties.

If you have trouble accessing any of the information on this website, please email us at data@ennismore.com and we will work with you to provide the information or booking you seek through an accessible communication method.

Feedback

We monitor the website regularly, but if you have any feedback, suggestions or comments about our accessibility efforts, or you feel that your experience was hindered in any way, please email us at legal@ennismore.com.

 

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom in lobby

Restaurants and main lobby area

Meeting spaces

Lobby and restaurant restrooms

Fitness centre (via elevator)

Parking garage (via elevator)

Accessible hotel features

All service animals welcome

Elevators

ADA lift for general access

Braille on elevators and directional signage

Valet parking on site

Fitness centre (via elevator)

Parking garage (via elevator)

Accessible room features

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower

Roll-in showers available

Lowered pull handles for curtains

Doors with lever handles

Electrical outlets lowered

Bathtub/Shower seat available on request

Toilet seat at wheelchair height

Bathroom vanities and lowered towel rack

Peephole at lower height

Accessible hotel features

All service animals welcome

Elevators

Accessible room features

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower

Roll-in showers available

Lowered pull handles for curtains

Doors with lever handles



Electrical outlets lowered

Bathtub/Shower seat available on request

Toilet seat at wheelchair height

Bathroom vanities and lowered towel rack

Peephole at lower height

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom with grab bars

Restaurants and main lobby area

Meeting spaces

Lobby and restaurant restrooms

Fitness centre (via elevator)

Parking garage (via elevator)

Accessible hotel features

All service animals welcome

Elevators

ADA lift for general access

Braille on elevators and directional signage

Valet parking on site

Accessible room features

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower

Roll-in showers available

Lowered pull handles for curtains

Doors with lever handles

Electrical outlets lowered

Bathtub/Shower seat available on request

Toilet seat at wheelchair height

Bathroom vanities and lowered towel rack

Peephole at lower height

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom with grab bars

Restaurants and main lobby area

Lobby and restaurant restrooms

Parking garage (via elevator)

Accessible hotel features

All service animals welcome

Elevators

ADA lift for general access

Accessible room features

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower

Sliding doors

Electrical outlets lowered

Toilet seat at wheelchair height

Bathroom vanities unit and lowered towel rack

Peephole at lower height

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom with grab bars

Restaurants and main lobby area

Meeting spaces

Lobby and restaurant restrooms

Accessible hotel features

All service animals welcome

Elevators

ADA lift for general access

Accessible room features

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower (in the rooms accessible in wheelchair)

Roll-in showers available (in the rooms accessible in wheelchair)

Lowered pull handles for curtains (in the rooms accessible in wheelchair)

Doors with lever handles

Electrical outlets lowered (in the rooms accessible in wheelchair)

Bathtub/Shower seat available on request (in the rooms accessible in wheelchair)

Toilet seat at wheelchair height

Bathroom vanities and lowered towel rack

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom in lobby

Restaurants and main lobby area

Car park (via elevator)

Accessible hotel features

Service animals welcome

Elevators

Braille on elevators

Accessible room features

Accessible route from entrance to rooms

Grab bars at toilet and shower

Roll-in showers available

Lowered pull handles for curtains

Doors with lever handles

Shower seat in bathroom

Toilet seat at wheelchair height

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom with grab bars

Restaurants and main lobby area

Meeting spaces

Lobby and restaurant restrooms

Fitness centre (via elevator)

Parking garage (via elevator)

Accessible hotel features

All service animals welcome

Elevators

ADA lift for general access

Braille on elevators and directional signage

Accessible room features

2 rooms:

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower

Roll-in showers available

Doors with lever handles

Electrical outlets lowered

Bathtub/Shower seat available on request

Toilet seat at wheelchair height

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom with grab bars

Restaurants and main lobby area

Meeting spaces

Lobby and restaurant restrooms

Fitness centre (via elevator)

Parking garage (via elevator)

Guest Rooms

Accessible hotel features

All service animals welcome

Elevators

ADA lift for general access

Braille on elevators and directional audible signal

Accessible room features

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower

Roll-in showers available

Electrical outlets lowered

Bathtub/Shower seat available on request

Toilet seat at wheelchair height

Bathroom vanities and lowered towel rack

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom with grab bars

Restaurants and main lobby area

Meeting spaces

Lobby and restaurant restrooms

Fitness centre

Laundry room

Accessible hotel features

Elevators

Braille on elevators and directional signage

Valet parking on site

Accessible route from entrance to rooms

Laundry room

Accessible room features

2 accessible rooms:

Guest rooms with code compliant wide doorways

Grab bars at toilet and shower

Roll-in showers available

Doors with lever handles

Electrical outlets lowered

Toilet seat at wheelchair height

Grab bars at toilet and shower

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom with grab bars

Restaurants and main lobby area

Meeting spaces

Lobby and restaurant restrooms

Accessible hotel features

All service animals welcome

Elevators

Braille on elevators and directional signage

Accessible room features

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower (Handicap room only)

Roll-in showers available

Doors with lever handles (all guest room)

Electrical outlets lowered (all guest room)

Bathtub/Shower seat available on request (Handicap room only)

Toilet seat at wheelchair height (Handicap room only)

Bathroom vanities and lowered towel rack (Towel hanged with a minimum height for easy access)

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom with grab bars

Restaurants and main lobby area

Lobby and restaurant restrooms

Fitness centre (via elevator)

Parking garage (via elevator)

Guide dogs are welcome

Elevators

ADA lift for general access

Accessible hotel features

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower

Roll-in showers available

Lowered pull handles for curtains

Doors with lever handles

Accessible room features

Electrical outlets lowered

Shower seat available on request

Toilet seat at wheelchair height

Bathroom vanities and lowered towel rack

Peephole at lower height

Spaces with accessible routes from entrance

Reception desk

Wheelchair accessible restroom with grab bars

Restaurants and main lobby area

Lobby and restaurant restrooms

Accessible hotel features

All service animals welcome

Elevators

Braille on elevators and directional signage

ADA lift for general access

Accessible rooms features

Guest rooms with code compliant wide doorways

Accessible route from entrance to rooms

Grab bars at toilet and shower

Roll-in showers available

Lowered pull handles for curtains

Doors with lever handles

Electrical outlets lowered

Bathtub/Shower seat available on request

Toilet seat at wheelchair height

Bathroom vanities and lowered towel rack

Peephole at lower height